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UK Gambling Commission
X-Factor Games is another television show tie-in from Gaming Realms subsidiary, Bear Gaming. Joining Britain’s Got Talent and Love Island, this relatively new online casino is licensed by the UK Gambling Commission and features casino slots, table games and Slingo.
X-Factor Games was launched in the summer of 2016, along with X-Factor Casino and X-Factor Bingo. Although operating under the banner of Bear Gaming, it runs on the revered Grizzly platform provided by award-winning company, Gaming Realms.
Gaming Realms specialises in the distribution of mobile content and is renowned for its state-of-the-art gaming software. So this should be of some reassurance to new players who’ve yet to sign up.
The desktop version of X-Factor Games website bears more than a passing resemblance to stable-mate, Love Island Games. Borrowing the same narrow-page format and layout, it too features an undersized logo and left-sided menu panel.
The branding remains intact on smaller devices. However, the site looks sharper and better-suited to the limitations imposed by smaller screen resolutions. Navigation is also snappy and loading times swift. Game-play is pretty smooth as well, with no hint of lag.
There are around 500 casino slots for players to be getting on with which is a pretty impressive figure. The ability to offers such as expansive back-catalogue of games is down to Gaming Realms, who’ve managed to create partnerships with a number of leading software developers.
This means that players can try their hand at games from the likes of NetEnt, Microgaming and EyeCon. Slot titles include Reel Rush, Twin Spin, Thunder Struck II, Spinata Grande and Mythic Maiden.
X-Factor Game’s promotional section is slightly more generous than some of its sister-sites (no names mentioned). For instance, a 100% bonus of up to £100 applies to first deposits and is subject to competitive wagering rules of 50.
Additionally, 20 bonus spins are unlocked for second deposits and can be used on a number of popular slot games such as Gonzo’s Quest, Starburst, Twin Spin and Finn and the Swirly Spin.
Seasonal promotions are run on a regular basis too. During our visits, the ‘September Spectacular’ was in full-swing with daily cash draws held on a daily basis. Prizes included luxury holidays to Mexico and LA as well as £1k in cash – be sure to visit the site for the very latest seasonal offerings.
X-Factor Games is also pretty active on social media, offering various prizes via its Facebook page. These include extra spins, bonus/real cash and vouchers.
Loyal players are rewarded with VIP status, although eligibility requirements are not stated. The package offers some of the following incentives:
Live chat, email and telephone help are available to customers with questions and/or complaints – this should prove sufficient for most. Although 24/7 support is not currently provided, XFG staff are at hand from 9am to 11pm, seven days a week.
Presently, only traditional payment methods are available. These include VISA, VISA Debit, MasterCard and Maestro. This is somewhat baffling considering Gaming Realm’s predilection for mobile ‘gaming on the go. Still, for many players, these particular options will be acceptable.
The X-Factor Games website, despite resembling a few other white-label offerings from Bear Gaming, comes into its own on mobile devices. The platform is stable, quick-loading and reliable, helped no-end by the extensive range of casino slot games. Promotions and perks are quite generous, particularly the first deposit bonus.
We would like to have seen the inclusion of online transaction services though – maybe these will be added at a later date. And as with all Gaming Realms/Bear Gaming websites, the customer support suite is more than adequate, furnishing customers with plenty of ways to get in touch – another worthy addition to Bear Gaming’s growing portfolio of online casino platforms.